KEYS LOGISTICS PRIVACY POLICY

Effective Date: June 2025

Keys Logistics (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy applies to all personal data we collect about users of our website, services, and platform.

1. SCOPE & APPLICABILITY

This policy covers:

  • Browsing or interacting with our website (e.g., forms, quotes, chatbots)

  • Creating an account or placing orders

  • Receiving marketing communications

  • Any location-based data transfer where listed

2. DATA WE COLLECT

A. Information You Provide

  • Name, email, phone number, company details

  • Account logins & billing information

  • Shipping documents, invoices, customs forms

  • Support interactions, feedback, chat transcripts

B. Automatically Collected Data

  • IP address, device/browser type, service usage

  • Cookies, tracking pixels, analytics & performance data

C. Third‑Party Data

  • Carrier tracking updates, customs statuses

  • Business identity verification info

3. PURPOSES & USE OF DATA

We process data to:

  • Provide our fulfillment services: onboarding, shipping, returns

  • Manage your account, billing, payments

  • Communicate order status, updates, support

  • Analyze traffic, monitor performance, identify issues

  • Prevent fraud, enforce terms, secure systems

  • Comply with legal & regulatory obligations

Legal Basis may include performance of contract, legitimate interest (e.g., fraud prevention), and legal compliance.

4. DATA SHARING

We do not sell your personal data. We share it only with:

  • Service providers, such as carriers, customs brokers, IT vendors—under confidentiality agreements

  • Legal authorities, when required by law or to enforce rights

  • Corporate transactions, such as mergers or acquisitions, with notice

  • Affiliated partners, only as necessary to deliver services

5. YOUR RIGHTS

Depending on your region, you have rights including:

  • Accessing, correcting, or deleting your personal data

  • Restricting or objecting to processing

  • Data portability

  • Withdrawal of consent

  • California residents may have additional rights under CCPA

To exercise your rights, contact us below, and we’ll verify your identity before responding.

6. DATA RETENTION

We retain your data only as long as necessary to:

  • Provide services

  • Comply with laws

  • Archive for audits, fraud prevention, or dispute resolution

7. SECURITY CONTROLS

We maintain robust protections, including:

  • Encryption in transit (TLS) and at rest (AES-256)

  • Access controls: role-based access, MFA, minimum privileges

  • Routine backups, system audits, vulnerability scans

  • Intrusion detection, endpoint protection, phishing defense

  • Physical security at facilities and disaster recovery planning

8. INTERNATIONAL DATA TRANSFERS

Your data may be processed in the U.S., U.K., EU, and Vietnam. We use approved legal safeguards (e.g., Standard Contractual Clauses) to ensure compliance with international data protection requirements.

9. COOKIES & TRACKING

We use cookies and similar tech to:

  • Analyze site usage

  • Maintain sessions and functionality

  • Provide personalized content

You may disable cookies via browser settings, though some features may be impacted.

10. CHILDREN

Our services are intended for businesses. We do not knowingly collect data from individuals under 16. If notified of such data collection, we will delete it promptly.

11. UPDATES TO THIS POLICY

We may update this policy occasionally. We’ll post new versions with updated dates. Continued use of services post-update means your acceptance.

12. CONTACT INFORMATION

If you have questions or wish to exercise your privacy rights, contact:

Keys Logistics
Email: info@keyslogistics.com
Phone: (+84) 886 981 709 or (028) 3511 6004
Head Office: [Insert Address]
Web: https://keyslogistics.com